About the store
Dealer name: Moncheri Co., Ltd.
Representative Officer: Kaneko Takayo
Address: 3-51-10 Sendagaya, Shibuya-ku, Tokyo PORTAL POINT HARAJUKU FD28
telephone number : 04-7170-1520
Business hours: Weekdays 10:00 to 17:00 on weekends and holidays are closed
Email address: Support@moncheri.jp
Sales URL: https: //moncheri.jp
About the selling price
The selling price is the displayed amount (tax included).
In addition, a separate delivery fee may be charged. Please check the product details page for shipping fees.
Expenses other than products
The shipping fee is 590 yen (tax included) for one order (tax included) * Shipping fee 1,590 yen (tax included)
If you use cash on delivery, you will receive a shipping fee+cash on delivery fee of 330 yen (tax included).
If you use postpayment, you will receive a shipping fee+postpayment fee of 330 yen (tax included).
Payment time and method of price (compensation)
You can choose from credit card / cash on delivery / postpaid (convenience store, post office, bank) / Amazon Pay / Rakuten Pay / PayPal / Smartphone payment (PayPay, LINE Pay, Melpei).
● Credit card [handling card]
Visa
Master
AMEX
The total payment is as follows.
・ Total payment: Total product price+shipping+consumption tax
* The fraction of the consumption tax will be rounded.
The payment date will be the withdrawal date based on each card company membership agreement.
● Cash on delivery
Vendor: Sagawa Express (excluding some areas)
The total payment is as follows.
・ Total payment: Purchase amount+cash on delivery fee
Purchase amount: Total product price+shipping+consumption tax
Cash on delivery fee: 330 yen (tax included)
* The fraction of the consumption tax will be rounded. After your order, we will inform you of the total payment amount by reception confirmation email.
Please pay the price to the delivery person at the time of product delivery.
Bulk purchase calculation rules: 1 Even if you order multiple products for 1 delivery destination, the cash on delivery fee will be the amount of the above fee list.
COD consumption tax: This fee includes consumption tax.
● Postpaid
○ Details of NP postpayment
After confirming the arrival of the product, it is a safe and simple settlement method that can be paid later at "convenience store", "post office", "bank", and "LINE Pay".
The invoice will be mailed separately from the product, so please pay within 14 days of issuance.
○ Notes
Postpaid fee: 330 yen (tax included)
The order of postpayment is applied to the NP post -payment service provided by Net Protections Co., Ltd., providing personal information within the range of the service and transferring the payment.
The usage limit is up to 55,000 yen (tax included) with a cumulative balance.
Click on the banner for details.
If the user is a minor, please use it with the consent of the statutory agent.
● Amazon Pay
Call your registered address and credit information on Amazon, and you can order easily and peacefully without any hassle with a minimum of 2 clicks. You need an Amazon account to use.
Payment fee: Free
● Notes
You cannot change the payment method after your order is confirmed. Please understand.
* Please note that if the trust result is NG, it will be automatically canceled.
Delivery time
It will be shipped within 2-3 business days from your order.
In addition, "Reserved products" and "Made -to -order products" vary from product to product, so please refer to the scheduled shipping time on each product page.
If you purchase multiple products at the same time, we will ship according to the slow shipping products.
Special contracts for returned goods
Inspections and meter reading are being thorough, but if the defective products have arrived, we will be sorry, but we will respond by replacement.
Returns are accepted only if there is no stock.
We will bear the return shipping fee by defective and different products.
If you have any deficiencies, please check the following within 7 days from the date of arrival of the product and contact us by inquiry.
As soon as you contact us, we will respond as soon as possible.
In the following cases, you can not return it, so be sure to check and contact us from the inquiry form.
● The color of the screen is different from the image
We try to shoot so that it can be seen in the same color as the real thing as possible, but the smartphone monitor used is different for each customer, so the color may look different.
In addition, even if the production products in the same factory are, the color is rarely different depending on the production time, but it is not eligible for defective products.
● There is a thread at the time of sewing
After seeing the photo, if you can cut it cleanly with scissors, we will guide you about the processing.
● Contact after 7 days or more after delivery
Thank you for your understanding because we cannot respond even if there is a defect.
● MONCHERI's drop tag tag is separated
Thank you for your understanding because we cannot respond even if there is a defect.
● Those who have been washed even if they are not worn
Even if you do not wear it, you will not be able to respond even if there is a defect, so thank you for your understanding.
* In the unlikely event that there is a defect, we will replace it if there is stock of the relevant product.
We do not accept unilateral return requests, so please understand in advance.
[Returned goods]
In our shop, if the size is different, we will respond all by return.
We are sorry, but after purchasing a new size again at the shop, please contact us with a different size than the inquiry form. (If your desired size is sold out or you do not have the size you want, it will be returned by returned goods, so please contact us after that.) We are sorry for the return product. Thank you for reading the return conditions.
* We are sorry for hygiene products such as underwear and swimwear, but will not be returned.
[Return condition]
In our shop, we have described the detailed size on the product page, so returned goods due to size differences are customer's convenience.
In addition, we do not accept returns due to customer reasons, such as wrong size, size mistake, wrong quantity, etc., so please make sure that you can check it out and purchase it. I would like to say.
The shipping fee when shipping the product to our company and the transfer fee (168 yen) at the time of refund will be borne by the customer.
When delivering the product, please be sure to use the delivery method (such as courier service) that can be tracked.
■ Return flow
1. Please contact us for the desired product from the inquiry form.
* We will reply to the address of the return destination.
2. Please send the product to your return destination
* When returning, please be sure to include a delivery note and send it.
* If you do not have a delivery note, it may take a long time on the procedure or return it without refund.
* In the case of delivery by Yu -Packet, the delivery note will not be included. Please return only the product.
* Please be sure to check the return conditions before returning.
3. We will receive your products
* After the reception procedure for returned goods is completed, we will notify you by e -mail.
* If you do not receive the email after 10 days after returning, please contact the customer service.
4. I will refund
* The amount of the transfer fee (168 yen) will be transferred from the amount of the target product to the specified account.
* We will email again as soon as the transfer is completed.
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If you can confirm the above and agree, please contact us from the inquiry form.
We will inform you about the return of the product immediately.
Application expiration date
If you cannot confirm payment within 7 days from the order date, we will cancel your order.