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Clothing & Accessories for Dogs Clothing & Accessories for Dogs

Shipping Policy

About US

moncheri is a Japanese dog clothing brand that operates VIUS INTERNATIONAL, Inc., established in 2016, and sells high quality dog ​​clothing internationally.

We are pleased to offer high quality and well designed dog clothes to all our customers on earth.

◇ Brand concept

The thoughts embedded in the brand name are "I want to send it to the important you who are always on my side"

I want you to have a richer life with your pet dogs who are shorter than us.

Simple and relaxed silhouette Exquisite coloring.

We will deliver a higher-grade space for your precious family.

Operating company

VIUS INTERNATIONAL, Inc.

Name of Representative: Tatsuya Ishigaki
Address: Harajuku Trinity Building 5F, 3-23-3 Jingumae, Shibuya-ku, Tokyo
Phone number: For inquiries
Business hours: Weekdays 11:00 to 18:00 Closed on Saturdays, Sundays, and holidays
Email address: support@moncheri.jp

Payment

Credit cards (VISA / MASTER / AMEX), Paypal, Amazon Pay.

Shipping countries

United States
Mexico
Canada
United Kingdom
Italy
France
Spain
Germany
Russia
Australia
Hong Kong
China
Taiwan
South Korea
Malaysia

Singapore

In addition to the above countries, we can deliver to almost all countries.
You can select a country on the checkout page.

If you are worried about reaching your country, feel free to contact customer support.

support@moncheri.jp

Or send us a direct message on Instagram.

Our Instagram

◇Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

◇Shipping method

・Express Mail Service(2-6Day)
・Mail Service(6-14Days)
・Economy Mail Service(2-3Weeks)

◇Dispatch Time

Orders are usually dispatched within 2-3 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Customs and tariffs

International orders may be subject to customs duties and duties upon arrival in your country. Any customs of the item is the customer's responsibility. If you are not sure if your order will go through customs or how much it will be, please contact the appropriate agency in your country before placing an order.

Refund Policy

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint.

This rule is only applicable for damaged products and the refunded money is returned in 30-60days to the customer.

After the order is dispatched and assigned a tracking number it can not be cancelled under any circumstances.

To be eligible for a full refund, please send us a picture of the item to : support@moncheri.jp

After that you can just keep the item, or you might want to donate it.