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Dog Apparel & Accessories - monchéri

Shipping policy

About US

moncheri is a Japanese dog clothing brand that operates moncheri, Inc., established in 2016, and sells high quality dog ​​clothing internationally.

We are pleased to offer high quality and well designed dog clothes to all our customers on earth.

◇ Brand concept

The thoughts embedded in the brand name are "I want to send it to the important you who are always on my side"

I want you to have a richer life with your pet dogs who are shorter than us.

Simple and relaxed silhouette Exquisite coloring.

We will deliver a higher-grade space for your precious family.

Operating company

moncheri, Inc.

Name of Representative: Sayaka Ishigaki
Address: PORTAL POINT HARAJUKU FD28, 3-51-10 Sendagaya, Shibuya-ku, Tokyo
Phone number: For inquiries
Business hours: Weekdays 11:00 to 18:00 Closed on Saturdays, Sundays, and holidays
Email address:


Credit cards (VISA / MASTER / AMEX), Paypal, Amazon Pay, Apple Pay

Shipping countries

United States
United Kingdom
Hong Kong
South Korea
United Arab Emirates

In addition to the above countries, we can deliver to almost all countries.
You can select a country on the checkout page.

If you are worried about reaching your country, feel free to contact customer support.

Or send us a direct message on Instagram.

Our Instagram

◇Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

◇Shipping method

・Express Mail Service(2-6Day)
・Mail Service(6-14Days)
・Economy Mail Service(2-3Weeks)

◇Dispatch Time

Orders are usually dispatched within 3-5 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Customs and tariffs

International orders may be subject to customs duties and duties upon arrival in your country. Any customs of the item is the customer's responsibility. If you are not sure if your order will go through customs or how much it will be, please contact the appropriate agency in your country before placing an order.

Refund Policy

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint.

This rule is only applicable for damaged products and the refunded money is returned in 30-60days to the customer.

After the order is dispatched and assigned a tracking number it can not be cancelled under any circumstances.

To be eligible for a full refund, please send us a picture of the item to :

After that you can just keep the item, or you might want to donate it.

International Buyers – Please Note:

〇Regarding import tax
·Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
·Please check with your country’s customs office to determine what these additional costs will be prior to buying.
·These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
·We do not mark merchandise values below value or mark items as “gifts” – National and international government regulations prohibit such activities.

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