Notice of voluntary recall and replacement of "Sling with adjustable mesh bottom [Compatible with name embroidery]" due to product defect

Thank you very much for your continued patronage of Moncheri.

Regarding the following products that we have sold,
We have discovered that some products have manufacturing defects.

[Target products] ==============================
MUBG263170
Adjustable mesh sling with bottom [Compatible with name embroidery]
=======================================

・Details of the problem
The adjuster adjusts the length of the shoulder tape.
It has been discovered that some products are installed in the opposite direction from the original.
In the affected product, the shoulder tape is not fixed sufficiently at the desired length,
There is a possibility that the tape may come loose during use.
Therefore, with the safety of our customers and their pets as our top priority, we are implementing a voluntary recall of the affected products.
We will provide exchange support.
We apologize for any inconvenience this may cause to customers who own the affected products.
Please stop using the product and check the following.

 

For customers who have a defective product, we will exchange it for a non-defective product.
We will also respond if you wish to return or receive a refund rather than an exchange. 
At stores other than monchéri official online store, various online malls, etc.
We will also respond to customers who have purchased the product if they have the applicable product. 

We apologize for the inconvenience, but if you have the applicable product, 
Please contact our customer support. 

We apologize for the inconvenience that our manufacturing control and product inspection were inadequate.
We apologize for any inconvenience this may cause to you and your dog.
We sincerely apologize.

In the future, we will reevaluate our manufacturing process and inspection system and strive to prevent recurrence.

 moncheri customer support: support@moncheri.jp